Emergency tree work begins with the hazard, not a standard checklist. The first conversation helps identify whether people, structures, roads or electrical conductors are exposed and which service must make the scene safe first.
The first call is for triage
Be ready to share the address, what moved or failed, what the tree is touching, and whether anyone is in danger. Photos from a safe location can help, but do not enter the fall zone to take them.
- Call 911 first for injury, fire or immediate danger
- Stay at least 10 metres from a fallen power line and report it
- Keep people and vehicles away from the tree and damaged structure
- Describe access limits, blocked roads and nearby utilities
The site assessment sets the work plan
Once the scene can be approached, the tree, remaining support, targets and work area are assessed. A tree on a roof or tangled with another tree can store and release force unpredictably, so cutting sequence and equipment depend on the exact position.
The scope and quote should identify the immediate hazard work, what material will be removed, and any follow-up that must wait for utility, roofing or restoration crews.
Emergency availability is not a promise of a fixed arrival time
Cypress answers emergency calls 24/7. Arrival and completion still depend on travel, weather, active hazards, utility control and the number of affected sites. The company confirms what it can safely do after learning the location and conditions.
